Shipping policy
1. Processing Times
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
2. Shipping Times & Rates
Shipping times vary based on the product and destination.
Shipping times vary based on the product and destination.
- Standard Shipping: 2-3 business days, NA and CA
- International Shipping: 10-20 business days.
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Shipping Costs: Free Shipping in NA and CA
Note: As we work with global suppliers to bring you the best prices, items in the same order may be shipped separately and arrive at different times.
3. Tracking Information
You will receive an email with a tracking number once your order ships. Please allow 48 hours for the tracking information to update.
You will receive an email with a tracking number once your order ships. Please allow 48 hours for the tracking information to update.
4. Customs, Duties, and Taxes
Urban Pulse Life is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Urban Pulse Life is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Lost or Damaged Packages
If your package is lost in transit, we will send a new item with priority shipping or offer a full refund. Please contact us at Support@urbanpulselife.shop if you do not receive your order within 30 days.
If your package is lost in transit, we will send a new item with priority shipping or offer a full refund. Please contact us at Support@urbanpulselife.shop if you do not receive your order within 30 days.